Terms & Conditions

Our terms of service describe what ploink! does for you and the charities you are supporting, and what we kindly request of you as a user in return.

Here are the key points:

  • We run and maintain a website and app that processes donations and we reclaim Gift Aid on behalf of the charities featured on it. For this service, and the support we provide to them and their supporters, charities pay us a 10% fee on the donation plus Gift Aid (minus the 10p charge levied each time coins from a piggy bank are paid to the charity). 
  • We regret that we can only refund a donation if the charity expressly requests it, and they can pay us back. Please get in touch with the charity first.
  • Your privacy is paramount to us. Our privacy policy shows you how we protect it.
  • When you create your ploink! page, please remember ploink! is for everyone. We’ll remove offensive, obscene or racist content on the rare occasions when we find it – and we may terminate membership as a result. Please also make sure that the content you upload on the site, especially pictures, is not copyright-protected.

That’s it. But if you want the fuller version, here it is:

Ploink! Limited, whose registered office is at 28 Lakeside, Tring, Hertfordshire HP23 5HN (registration no. 66959010 operates www.ploink.co.uk (the "Website").

These are the general Terms of Service which govern your use of the Website. Please read these Terms of Service carefully. If you do not wish to be bound by these Terms of Service, you should not continue to use or access the Website.

These Terms of Service may change or be updated from time to time. It remains your responsibility to access and check these Terms of Service wherever you access the Website. The latest version of these Terms of Service will govern any future usage by you of the Website.

About the charities and organisations featured on the Website

The Website allows you to donate to any of the charities and organisations listed on this Website. Every charity or organisation featured has an agreement with ploink! authorising ploink! to collect donations and reclaim Gift Aid on its behalf under the UK government's Gift Aid scheme. Charities not listed on the website may be suggested via the search facility. Ploink! will then contact the charity asking them to register and to obtain permission to collect donations and gift aid on their behalf. Charities and organisations are accepted at ploink’s! discretion. Charities must be registered with the Charity Commission for ploink! to reclaim Gift Aid on their behalf. It is your responsibility to check that you are donating to the organisation you intended.


Donations will only be refunded to you with the prior written consent of the charity to whom it has been made. Before a donation is refunded, the relevant charity must agree that ploink! may deduct the amount to be refunded from subsequent payments to be made by ploink! to the charity. Where no further payments are due to be made to such charity within one month of the refund being made to you, ploink! reserves the right to invoice the charity for the amount of the refund and the charity must agree to settle that invoice within one month of the date of the invoice.

Use of your donation

Ploink! is not responsible for any dissatisfaction you may have regarding the recipient organisation's use of any donation you may make through the Website. Please note that the recipient organisation reserves the right to use your donation for its general purposes. Ploink! cannot guarantee that funds will be earmarked for a particular appeal, unless specifically stated by the recipient organisation itself.

Nominating a charity of the month

Registered users are able to nominate charities for charity of the month. You may only nominate one charity per month.

Voting for a charity of the month

Every time you donate the coins in a piggy bank to a charity you will be eligible to vote for one of the nominated charities of the month. If you choose not to use your vote at that time then your votes accrue, ready for you to use them when you're ready.


Ploinks! Fees

Ploink! charges a transaction fee on every donation made on the Website. The fee is currently 10% of the gross donation, which is the donation plus any Gift Aid reclaimed (minus 10p charge per piggy bank of coins donated to the charity). When a donation is not eligible for Gift Aid reclaim, the 10% fee applies to the donation (minus 10p charge per piggy bank of coins paid to the charity) alone.

Ploink! retains 10p from the coins in a piggy bank that are donated to the charity, whether the piggy bank has the minimum amount of 99p, or the maximum amount of £20. This charge is taken from the gross donation, which is the donation plus any Gift Aid reclaimed. 

Unauthorised card use

When a donation is made on the Website the transaction is final and not disputable unless unauthorised use of your payment card is proved. If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.

Protecting your password

When you register with ploink!  and choose a password to protect your secure account, you are responsible for maintaining the confidentiality of your password. If you become aware of any unauthorised use of your password, we recommend that you change your password immediately or email our helpdesk at info@ploink.co.uk

Gift Aid information

When you donate to a charity on the Website and confirm that you are a UK taxpayer in accordance with the requirements of the Gift Aid scheme as they apply from time to time, ploink!  reclaims Gift Aid on behalf of the charity under the Gift Aid scheme. Ploink! is not an accounting, taxation or financial advisor, and you should not rely on information given on the Website to determine the accounting, tax or financial consequences of making a donation to charity. We strongly recommend that you consult your own adviser(s) about any accounting, taxation or financial consequences that may affect you.


Ploink’s! Privacy Policy forms part of these Terms of Service. By agreeing to these Terms of Service you also give your consent to the way we may handle your personal information under that Policy. Read our Privacy Policy here.

User conduct

You must at all times use the Website and its associated services in a responsible and legal manner. In particular, but not exclusively:

You must not upload offensive, obscene or racist content, including photographs, on to the Website. Ploink! does not actively edit the Website but reserves the right to remove or edit any content posted on the Website at its sole discretion and without notice, regardless of whether or not it is, in the opinion of any third party, offensive, obscene or racist. If you notice any such content, please email us at info@ploink.co.uk

It is your responsibility to ensure that the content you are uploading on your page, in particular the photograph, is not copyright-protected. If it is, you must obtain the copyright owner's written consent to use it. Ploink! reserves the right to remove any pictures, photographs or copy from personal pages, at its sole discretion and without notice if their copyright status is in any doubt. If you suspect a breach of copyright on the Website, please email us at info@ploink.co.uk

Other than in relation to your own page, you may not remove or change anything on the Website.

In addition, you as a user must not:

misrepresent your identity or affiliation with any other person or organisation;
use the website to send junk email or 'spam' to people who do not wish to receive email from you;
use the Website to conduct, display or forward surveys, raffles, lotteries, contests, pyramid schemes or chain letters;
interfere with, or disrupt, the service or services or networks connected to the service and introduce any computer virus (including any variant or similar malicious code or instructions) to the ploink! systems.

Ploink! reserves the right to cancel your registration and delete any page without notice in the event of a breach of the above rules.


Inclusion of a link to another website does not imply endorsement of its content or opinions. Your relationship and any transactions with other organisations through their websites or otherwise are your own responsibility.

Partner Services

Ploink! may from time to time select partners offering relevant information and services that we believe will enhance our provision for visitors to the Website. Whilst we will do our best to select partners of the highest integrity, we are not responsible for any aspect of the information or services offered by them, and if you choose to use their services you do so at your own risk.


The names ploink!, ploink.co.uk, the ploink! logo and any other product and service names that we may present on the Website from time to time may not be used in connection with any product or service that is not ploink’s!, nor in any manner that is likely to cause confusion, or in any way that may disparage or discredit ploink! Other trademarks, service marks or logos that appear on the Website, in particular (but not exclusively) those of member charities, are the property of their respective owners and are likely to be registered trademarks and subject to restrictions as to their use. They must not be used without the express permission of both ploink! and the trade mark owner.


All content on the Website is owned by ploink!, our member charities, or other original providers, and is protected by the applicable intellectual property and proprietary rights and laws. You may copy content for your own personal, non-commercial use provided you do not alter it or remove any copyright, trade mark or other proprietary notice. No other use of the Website's content is permitted without the express prior permission of ploink!, and, where applicable, the copyright holder. Inquiries and permission requests may be sent to info@ploink.co.uk

Changes to the service

Ploink! will make every effort to ensure that the Website and other services are available continuously, but reserves the right to modify, suspend or discontinue all or any part at any time with or without notice. Unless specifically exempted, any new features, services or software applications introduced shall be subject to these Terms of Service.

Failure to comply with these Terms of Service

In the event that you commit a breach of these Terms of Service ploink! reserves the right at its sole discretion to immediately and without notice suspend or permanently deny your access to all or part of the Website and services.


You may discontinue use of the Website and services at any time. These Terms of Service will continue to apply to past use by you.

Disclaimer and Limitation of Liability

Ploink! does not, and nothing in these Terms of Service shall act to, exclude or limit ploink’s!  liability for death or personal injury resulting from its negligence, fraud or any other liability which may not by applicable law be excluded or limited. You agree that your use of the Website is on an "as is" and "as available" basis and that your use of the Website is at your sole risk. Ploink!  does not guarantee continuous uninterrupted or secure access to our services and operation of the Website may be interfered with by numerous factors outside of our control. On that basis, except as expressly set out in these Terms of Service, ploink!  does not provide conditions, warranties or other terms in relation to the Website, to the extent permissible by law. Ploink!  shall undertake general maintenance and upkeep of the Website from time to time. During these periods, the Website may not be available for use.

Subject to exceptions listed above, in no event shall ploink! be liable (whether for breach of contract, negligence or for any other reason) for any loss or damage which you may claim to have suffered by reason of your accessing and use of the Website, including (but not limited to) loss of profits, exemplary or special damages, loss of sales, loss of revenue, loss of goodwill, loss of any software or data, loss of bargain, loss of opportunity, loss of use of computer equipment, loss of or waste of management or other staff time, or for any indirect, consequential or special loss, however arising.

Ploink!  may change the format and content of the Website from time to time. You should refresh your browser each time you visit the Website to ensure that you download the most up to date version of the Website, including the latest version of these Terms of Service.

Governing law

These Terms of Service are governed by English law and are subject to the exclusive jurisdiction of the English courts.

Third party rights

A person who is not a party to these Terms of Service has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms of Service.

How do I ploink?

Ploinking is easy! Start by finding a charity and click 'support' on their profile page. Go to your home page and you'll see the charity piggy bank will have appeared! Now you're ready to ploink!

First grab a coin

Step 1: Move your pointer over the coin you want to put in the piggy bank.

Drag the coin to a pig

Step 2: Click on it and drag it to a piggy bank and let go. The total amount will go up with each coin.


Step 3: When you have at least 99p in the piggy bank the 'donate now' button will activate for you to click and donate.